If you have a strong medical team, allow EMP to help you get a higher percentage from cash paying clients ; foreigners. Give your facility the atmosphere of a well-organized international hospital by setting yourself apart from the other hospitals with English for Medical Professionals.
We can help you gain a higher share of foreign patients by using reliable assessment tools for evaluation of employees to where their English communication strengths lie. We will help you correct major obstacles needed to have a smooth functioning English speaking staff as well as the many minor details needed but often overlooked by non-English speaking hospitals.
We do not promise to make your staff fluent in the English language but our quality assessment services will teach and make available the words and phrases necessary to communicate quality care and to avoid common errors of communication. An example of such an error is as follows:
Example:
Foreign Patient: The doctor won't need to see me tomorrow?
Nurse: No.
The nurse wants to communicate "No" as No, you are wrong. The doctor needs to see you tomorrow.
The foreign patient understands "No" as No, the doctor will not have to see the patient tomorrow.
If this mistake is not caught, the patient will not make an appointment with the doctor thus creating complications with the patient's illness as well as the relationship with the patient and the hospital in the future.
In addition to our courses we can support, assist, and assess your staff to create the best English speaking environment it can be and your loss of repeat customers will drop dramatically.
Other functions of EMP
- The amendment of any incorrect signs and symbols within the hospital
- Review, amend and create inpatient/outpatient forms
- Distributing updated information from Thai to English
- Voice-overs for commercial audio/video productions
- From our own medical English conversation assessment test, find staff members best suited for particular positions
OUR JOB IS TO MAKE YOUR JOB EASIER.
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